Orders are typically processed and dispatched within 1–2 business days (Monday to Friday).
After dispatch, delivery usually takes around 5–8 business days, depending on your location and the carrier used.
In total, most orders arrive within approximately 6–10 business days from the time you place your order. Delivery times are estimates and may be affected by carrier delays, peak periods, weather, or customs checks (if applicable).
For full details, please refer to our Shipping Policy.
Shipping costs (and any free shipping offers, if available) are shown at checkout before you complete your purchase.
From time to time, we may run free shipping promotions or offer free shipping above a certain order value. Any active promotion will be displayed on the Site and/or at checkout.
Klyne Studios is an online fashion store offering women’s and men’s clothing and accessories.
We operate online-only. This helps us keep our collections current and our pricing competitive.
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and include your order number and photos (if applicable). If we confirm the issue, we will cover return shipping and offer a replacement or a refund, depending on availability and your preference.
For full details, see our Return & Refund Policy.
If you need to cancel or change an order, contact us as soon as possible after placing it.
Once an order has been processed or shipped, we can’t guarantee cancellation. In that case, you may still be able to return eligible items in line with our Return & Refund Policy.
You can request a return within 30 days from the date your order is delivered.
To be eligible, items must be:
Return shipping is your responsibility for change-of-mind returns (for example, sizing, color, or style). If the item is damaged/defective/incorrect, we cover the return shipping.
For full conditions and steps, see our Return & Refund Policy.
After we receive and inspect your return, approved refunds are issued back to the original payment method.
Most refunds appear within about 7 business days after processing, depending on your bank or payment provider.
Many product pages include a size guide or measurements.
We recommend:
In many cases, yes. Exchanges depend on:
Please contact us first so we can confirm availability and explain the quickest exchange option.
We ship to selected destinations. Available countries and regions are shown at checkout.
Delivery times and shipping costs depend on your location. For details, refer to our Shipping Policy.
No. Klyne Studios is online-only.
Yes. For larger or bulk orders (for example, for events, teams, or organizations), contact us with what you need and we’ll confirm availability, expected lead times, and any options available.
After your order ships, you’ll receive a shipping confirmation email. When tracking is available, it will include tracking details so you can follow your parcel until it arrives.
You can contact our customer service team by email or via the contact form on our website.
Store name: Klyne Studios
Address: Office 3906, 39th The Center
99 Queen’s Road Central, Central, Hong Kong
Email: Info@klynestudios.com
Phone:
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)
We aim to respond to your email within 1–2 business days.
